Terms and conditions
Payment terms, reservations and regulations for your stay.
Payment terms
Refund policy
If cancelled one month prior to the check-in date, we would refund 50% of the advance amount excluding the tax.
If cancelled within one month of the check-in date, there will be no refund.
Advance payment
Advance payment is required to secure a reservation. The amount of advance payment varies based on the total reservation cost and is specified during the booking process. Failure to provide the required advance payment may result in the cancellation of the reservation.
International cards
International credit and debit cards are accepted forms of payment.
Business to business rates
Business to business rates are available for eligible companies and partners. Contact our sales department directly.
The terms, conditions, and rates for business-to-business arrangements will be discussed and agreed upon in a separate contract.
Additional adult/children price
Room rates are based on double occupancy. Each cottage accommodates up to four guests: two adults and two children, or three adults and one child.
Additional adults and children aged 4–12 are charged at the applicable extra person rate. An extra bed, amenities and all three meals — breakfast, lunch and dinner — are included in the extra person charges.
Additional charges
Taxes on the room and all three meals — breakfast, lunch and dinner — are included in your cottage package. The final bill may include additional charges beyond the package, including:
- Dining: Additional meals may be charged separately, along with applicable tax.
- Beverages: Beverages may be charged separately, along with applicable tax.
- Transportation: Charges for transportation services, airport transfers, and guided excursions arranged through the resort.
- Damage or Loss: Charges for any damages to the room, furnishings, or resort property, as well as charges for lost or stolen items.
Reservations
Booking confirmation
Reservations are subject to availability and are confirmed only upon receipt of payment. Changes or cancellations to bookings must be made within the specified time frame.
Check-in & check-out
Check-in time is from 12:00 PM onwards, and check-out time is by 11:00 AM. Early check-in and late check-out requests are subject to availability and may incur additional charges.
Child & extra bed policy
Children aged 0–3 stay free. Children aged 4–12 are charged at the child rate. Guests aged 13 and above are charged at the adult rate.
Extra beds for additional adults and children aged 4–12 are included in the extra person charges. If a child under four requires an extra bed, it is charged separately.
Documents required
Guests are required to provide valid government-issued identification (such as a passport or driving licence).
Failure to provide valid identification may result in denied access to the resort.
Regulations
Force majeure
The resort is not liable for any failure to fulfil reservations due to circumstances beyond its control, including natural disasters, civil disturbances, or government actions.
Changes to terms & conditions
The resort reserves the right to modify or update these terms and conditions at any time. Guests are advised to review these terms prior to making reservations.
By making a reservation and staying at the resort, you acknowledge and agree to the above terms and conditions.
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